Privacy policy

The data controller is Khanittha Aumchao, trading as Relax Mobile Massage, an individual trading in Thailand, whose registered address is 227/4 Village No. 2, Klondo, Dan Makham Tia, Kanchanaburi 71260, Thailand. Data requests go to bookings@irelaxmassage.com, which is read by the same people who take the bookings.

For anything in this policy, including a request to see or delete what we hold, write to bookings@irelaxmassage.com or message us on any of the channels on the contact page.

This website collects nothing that you type. There is no booking form and no contact form: every booking is arranged on WhatsApp, LINE or the phone, where the booking details travel by message and are held in that conversation.

There is no form of any kind. Nothing on this site asks for a name, an address, a phone number or an email address, nothing takes a payment, and no treatment can be booked or paid for here. The gift voucher purchase form was the last one and it was removed on 9 September 2026 along with the rest of that system.

Our hosting provider keeps standard server logs, which include IP addresses and are used to keep the site running and secure rather than to identify anybody.

Whatever you send us in a message, which in practice is a short list:

• Your name, or whatever name you give.
• A phone number or messaging handle, so the therapist can reach you.
• The address, hotel or building the treatment is at.
• The treatment, the time and the price agreed.
• Health information you choose to tell us, where it affects what is safe to do. See the health section of the terms.

Health information is sensitive personal data under the PDPA. We ask for it only where it changes the treatment, we use it for nothing else, and we do not need a diagnosis or a medical history to work with.

The lawful basis is performance of the contract for the parts needed to deliver a booking, and your explicit consent for health information, which you give by choosing to tell us.

We use Vercel Analytics to understand which pages people read and roughly which country or region they are in. It records that a page was visited and what was looked at next. It does not tell us who you are, and we do not connect it to booking messages. It sets no cookies and gives you no identifier that persists between visits, so it runs without asking. Vercel, who host this site, process that data on our behalf.

We also use Google Analytics, and only if you let us. Nothing from Google loads until you press Allow on the small question that appears on your first visit. If you do, Google Analytics sets cookies and gives your browser an identifier so that visits can be counted and we can see which pages lead to bookings; Google processes that data on our behalf under their own terms. If you press No thanks, it never loads and the question does not come back.

Whichever you choose, your browser keeps a note of the choice, the time you made it and the date of the policy you made it against, so that we can show consent was given if we are ever asked. That note never leaves your browser.

You can change your analytics choice at any time, which clears what you chose and asks again. Withdrawing is as easy as agreeing was, which is how the PDPA says it should be.

We run no advertising pixels and set no advertising cookies. Beyond the analytics described above, the only things this site stores in your browser are the ones that keep a page working while you use it, and your analytics choice itself.

Bookings happen on messaging platforms we do not own. When you message us on WhatsApp or LINE, that conversation also sits with Meta or LINE Corporation under their own privacy policies, which are worth a look if that matters to you.

We can control what we do with your message. We cannot control what the platform does with it. If you would rather not use either, call the number on the contact page.

The therapist attending your booking sees your name, the address and anything you told us that affects the treatment. She needs all three to do the job.

Beyond her, your details are handled by the companies whose services this business runs on. Each acts on our instructions and may not use your data for purposes of its own:

• Vercel hosts this website and provides the visitor statistics described above.
• Google provides the analytics described above, and only after you have allowed them.

Both companies run their systems outside Thailand, so the visitor data described above may be processed abroad. Each handles it under its published data-processing terms, and neither receives anything you send us in a booking message.

That is the whole list, and it is shorter than it was. Stripe took card payments, Google held bookings in a calendar and the prepaid card register in a spreadsheet, and Resend sent confirmation emails. None of those systems exists any more and none of them receives anything from this website.

Nobody else. We do not sell data, we do not share it with advertisers, and we do not pass it to other businesses for their own purposes. Where the law requires disclosure we will comply, and we will tell you unless we are prohibited from doing so.

Booking records are kept while you remain a customer and for a reasonable period afterwards, so that a returning customer does not have to explain their address and their bad shoulder from scratch every time.

Ask us to delete your record and we will, subject to any accounting records we are legally required to retain. Health information is deleted on request immediately, since we have no reason to keep it beyond the treatments it relates to.

Under the PDPA you can ask us to:

• Tell you what we hold about you, and give you a copy.
• Correct anything that is wrong.
• Delete it.
• Stop using it for a particular purpose, or object to a use you disagree with.
• Give it to you in a form you can take to another business.
• Withdraw consent you previously gave, including for health information.

Write to bookings@irelaxmassage.com and we will deal with it. There is no charge and you do not need to give a reason. If you are unhappy with how we handle a request you can complain to the Personal Data Protection Committee in Thailand.

This service is for adults. We do not knowingly collect data about anyone under 18 and bookings must be made by someone over that age, as set out in the terms.

If what we collect changes, this page changes with it and the date at the top moves. Questions go to bookings@irelaxmassage.com, or message us on WhatsApp.